customer service

Our service hours are from 9am to 5pm Pacific Standard Time. You can reach us by email at any time of day and we will respond to you as soon as possible.

Contact us by Email. hello@kissmymutt.com.
Please note that due to various email settings, our email message may be delivered to your spam folder. Should you not receive a reply from us, please check your spam folder.
For questions about orders, please include your name, phone number, and zip code of the billing address.


Give us a call.
Customer Service p. 805.730.3395 f. 805.730.3396

PLEASE NOTE! We're currently in the middle of a move from SANTA BARBARA, CALIFORNIA TO AUSTIN, TEXAS.
We are doing our best to accommodate your needs and will be in touch ASAP. Our new office location and warehouse will be set up by March 15th, 2016.

Your business is important to us and we look forward to serving you from Austin, Texas very soon!

Thank you for your understanding.


Exchanges and Returns. Visit our Customer Service page for our exchange and return policies.

Wholesale Information. If you are interested in purchasing our products for retail purposes, please contact Jennifer at hello@kissmymutt.com.

Press Inquiries. We can provide our press kit, catalog and other promotional material for your publications. Please email us at hello@KissMyMutt.com for information.

Charitable Donations. Please direct all charitable inquiries to hello@kissmymutt.com. We always try our best to support good causes when we can. If we are able to support your cause, you will hear from us within two weeks. We do appreciate your thinking of us for your charity!